Description
WHAT IS PBX?
This is a workplace telephone system that allows businesses to switch calls between users on local lines as well as offering access
to external phone lines.
WHAT ARE THE OPTIONS OF PBX SYSTEMS FOR BUSINESS?
- ANALOGUE PBX SYSTEM
This has been a tried-and-tested telephone communications system for decades, which used to handle fax transmissions as well. This PBX uses traditional copper telephone lines so they are really only necessary in remote locations where internet access is severely limited.
- IP PBX SYSTEM
This newer type of PBX technology builds on the analogue PBX system with some additional features & a more cost-effective option. This PBX uses internet protocol whereby voice is converted into data which is then transmitted via the internet and converted back to voice for the receiver on the other end. The hardware is onsite.
Save up to 50 percent on the average phone bill.
- CLOUD PBX
Also known as hosted PBX, cloud PBX also uses an internet connection, but you don’t need on-site equipment. You can make & receive calls from anywhere in the world. An outside host will route all incoming & outgoing calls. Cloud PBX is a great option as it supports conference phones and smartphones. Calling from computers, mobile phones, or any device with a softphone or VoIP app.
WHAT ARE THE BENEFITS OF PBX?
- EASY-TO-USE CONFERENCE CALLS
Conference calls, once a useful part of business operations, have suddenly become vital in the age of Covid-19 – and beyond. PBX systems make conference calls incredibly easy for corporates, because rather than using a limited set of phone lines, you can use data network so there are endless lines.
- INCREASED FLEXIBILITY
Another major change has been the increase in mobile work operations which means your telecommunications system needs to be appropriately flexible. A PBX system is a portable, so your team can use it from anywhere. The software app is installed on your smartphone, tablet or computer and voice calls are simply sent via the internet without the need for physical phone lines.
Increased flexibility of the PBX system, mentioned above, means that your business will never miss out on any important calls.
- CONSTANTLY UPDATED FEATURES
Different corporate operations will have different requirements when it comes to telecommunication features. Fortunately, PBX systems come with a variety of user-friendly features that make everyday life easier. With everything being internet-based, there are constant software upgrades. Below are a few of the popular features you can expect to find.
- ACTIVE CALL CONTROLS
One of the biggest drawcards is the ability to control active calls so that you’re never caught off guard. Among these features are:
- Recording: This lets you record calls for future reference or security purposes.
- Barging: You can join in a call whenever you want, which means you don’t have to waste time sitting in while things not relevant to your department are discussed.
- Whispering: This allows you to listen in and join a conversation at the appropriate time.
- Monitoring: You can listen in to any call without having to be an active participant.
- AUTO ATTENDANT
This useful feature will redirect callers to the right extension through a set of recorded options.
- MOBILE CALL ROUTING
The flexibility of this added feature will direct a call to your personal cellphone while also displaying the business caller ID from mobile devices. Your calls will even switch between internet or cellular networks.
- VOICEMAIL
Certain PBX systems will even transcribe inbound voice messages and convert them into text format so they can be read if needed. In fact, there are a variety of voicemail feature options available depending on your needs.
WHY YOUR BUSINESS NEEDS TO MIGRATE YOUR PBX SYSTEM TO THE CLOUD?
Many businesses are switching across to a cloud-based PBX system because of the superior functionality, features and operations. Here’s why it’s a system worth investing in.
- SYSTEM FLEXIBILITY
The move to remote offices has allowed for increased flexibility in the workplace, but also requires a flexible communications’ system to meet these needs. Fortunately, the cloud-based PBX system provides you with the option of taking and making calls from anywhere.
- UNINTERRUPTIBLE RELIABILITY
Downtime can be the death-knell for any business because a negative customer experience leads to lost trust and decreases brand loyalty. With cloud PBX, you’re benefitting from increased uptime, even in the event of load shedding and other power outages. Calls can be re-routed to various locations, as well as mobile phones, so there’s no risk of downtime.
UPS device
NB_ A UPS (Uninterrupted Power Supply) device can power your Premises and WiFi router during load shedding, keeping you connected regardless.
- MAINTENANCE-FREE
Because the equipment is off-site and you have your VoIP provider handling all the system capabilities, you’re not having to deal with any extra hassle. The lack of bulky equipment is also space-saving and reduces maintenance related to its upkeep.
- SUPERIOR CALL FEATURES
This incredible virtual service provides businesses with endless options that are suited to organizations of all sizes, with the possibility of creating more bespoke feature combinations where needed. Cloud PBX features include:
- Mobile device support
- Intelligent call forwarding
- Voicemail to email transcription
- Auto attendants
- Automatic call recording
- Built-in video conferencing
- Inbound call queuing
- IMPROVED SECURITY
Unfortunately, modern businesses are constantly at risk of cyber-attacks. Invest in equipment that has enhanced security features and options including call encryption and 24/7 monitoring.
- COST-EFFECTIVE
Although the initial costs may be more for a cloud-based PBX system, the ongoing cost or running is substantially reduced – in some instances, by up to 75 percent. This includes costs saved on upgrades, maintenance and hardware costs as well.
- SCALABILITY
It’s important that your equipment can meet the growing demands for eg when you’re in need of more lines or features, you’re able to do so with complete ease.
